This Privacy Policy explains how Gates Railings Direct use the personal information collected about you when you use this website.

Topics

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

What information do we collect about you?

We collect information about you when you submit an enquiry via the form on our contact page.  Website usage information is collected using cookies. We do not send your data to anyone else without your prior permission.

How will we use the information about you?

We collect information about you to process your enquiry and your order when you buy from us. We use your information collected from the website to personalise your repeat visits to our website. Gates Railings Direct will not share your information for marketing purposes with any other companies. In processing your order, we may send your details to, and also use information from, your credit reference agencies and fraud prevention agencies.

Marketing

We do not send out marketing materials by post or electronic means.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email. We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date.  You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information.  This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org  You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.  However in a few cases some of our website features may not function as a result.

Credit card data

Payments made online are made through our Third Party payment facility Barclays Card Payment Gateway and their secure servers.  Please view their website to view the Barclays security policy.  Payment details taken over the telephone are input to the Barclays Card Payment Gateway immediately.  We do not store any card details on our premises, or in any of our operating systems.  Once your card details have been input to the Barclays Card Payment Gateway they are cross shredded and/or incinerated.

Other websites

Our website contains links to other websites.  Our privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company.  Information regarding how your data is processed and stored can be viewed here.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page.  This privacy policy was last updated on 1st April 2022.

How to contact us

Please contact us by email if you have any questions about our privacy policy, or information we hold about you.